Features
Saudi Arabia: Migrant workers in Amazon warehouses deceived, exploited
A report released today October 10, 2023 by Amnesty International has revealed that contracted workers in Amazon warehouses in Saudi Arabia were deceived by recruitment agents and labour supply companies, cheated of their earnings, housed in appalling conditions and prevented from finding alternative employment or leaving the country.
A new report, Don’t worry, it’s a branch of Amazon, shows how Amazon failed to prevent contracted workers in Saudi Arabia from being repeatedly exposed to human rights abuses, despite receiving complaints directly from workers about their treatment over a lengthy period of time. In many cases, it is highly likely that the abuses suffered by workers amounted to human trafficking, given the deception that occurred during their recruitment, and the exploitation endured once they were there.
“The workers thought they were seizing a golden opportunity with Amazon but instead ended up suffering abuses which left many traumatized. We suspect hundreds more endured similar appalling treatment. Many of those we interviewed suffered abuses so severe that they are likely to amount to human trafficking for the purposes of labour exploitation,” said Steve Cockburn, Amnesty International’s Head of Economic and Social Justice.
It is highly likely that the abuses suffered by workers amounted to human trafficking.
Steve Cockburn, Amnesty International’s Head of Economic and Social Justice
“Amazon could have prevented and ended this appalling suffering long ago but its processes failed to protect these contracted workers in Saudi Arabia from shocking abuses. Amazon should urgently compensate all those who have been harmed, and ensure this can never happen again.
“The government of Saudi Arabia also bears a heavy responsibility. It must urgently investigate these abuses and reform its labour system to guarantee workers their fundamental rights, including being able to freely change employers and leave the country without conditions.”
Amazon must urgently compensate all those who have been harmed, and ensure this can never happen again. The government of Saudi Arabia also bears a heavy responsibility.
Steve Cockburn
The report is based on information collected from 22 men from Nepal who worked in Amazon’s warehouses in Riyadh or Jeddah between 2021 and 2023, and who were employed by two third-party labour supply contractors – Abdullah Fahad Al-Mutairi Support Services Co. (Al-Mutairi), or Basmah Al-Musanada Co. for Technical Support Services (Basmah).
Names of interviewees have been changed to protect their identity. Amnesty International has shared details of the investigation with Amazon, Al-Mutairi and Basmah, as well as the Saudi Arabian government. Amazon’s responses can be accessed here. The others have not responded.
Deception, recruitment fees, squalor and exploitation
To secure work at Amazon’s facilities in Saudi Arabia, the interviewees, with one exception, paid recruitment agents in Nepal an average of US$1,500. Some took high-interest loans to pay the fees.
During the recruitment process, the agents, sometimes in collusion with the Saudi Arabian labour supply companies, deceived many of the workers into believing they would be employed directly by Amazon.
© Amnesty International
Job recruitment advert for the work in Saudi Arabia
Some workers began to suspect that Amazon was not their direct employer when they received their contracts and documentation just hours before they were due to fly, but having already paid recruitment fees felt they had no choice but to continue.
Others realized only after arriving in Saudi Arabia.
I realized it was a different company on the day of the flight…I saw on my passport it said, ‘Al Basmah Co.’ but the agent said, ‘don’t worry, it’s a branch of Amazon’.”
Bibek, a worker.
One interviewee, Bibek, said: “I realized it was a different company on the day of the flight…I saw on my passport it said, ‘Al Basmah Co.’ but the agent said, ‘don’t worry, it’s a branch of Amazon’.”
In Saudi Arabia, the workers were mostly housed, for months, in dirty and overcrowded accommodation, sometimes infested with bed bugs. They were put to work in Amazon warehouses, but the contractors often withheld part of their salaries and/or food allowances without explanation, and underpaid overtime.
In the warehouses, workers said they were repeatedly required to lift very heavy items, ran to meet gruelling performance targets, were constantly monitored, and not allowed to rest adequately. In some cases this resulted in injuries and illness. One worker said he suffered a suspected broken arm and was signed off work for a month by a doctor, but because the supply company denied workers sick pay he felt that he had to resume work within two weeks.
Most workers signed two-year contracts with the labour supply companies but many spent less than 12 months at Amazon’s facilities before the work ended, which some likened to being “fired”.
The supply companies then moved these ‘jobless’ individuals to even worse accommodation, stopped paying salaries, and in some cases food allowances. Without any social protection or support from the Saudi state, some survived by eating bread and salt, and drinking salty water.
One worker, Kiran, said the accommodation “was extremely dirty. No air conditioning, no fans. The temperature was 50°C … There are so many workers … no beds, cooking gas or drinking water. There was no internet so we couldn’t contact our family.”
Trapped in Saudi Arabia
Most interviewees received no more work but the contractors took advantage of Saudi Arabia’s sponsorship system, or kafala, which despite some recent reforms binds foreign workers to their employers, preventing them from moving jobs without the employer’s consent and limiting their ability to leave the country freely.
The labour supply company managers refused to provide ‘transfer authorization’ documents required under Saudi regulations to allow workers to change employer within their first year. If workers left without permission, they risked arrest for ‘absconding’.
© Faisal Al Nasser/Reuters
Workers in a dirty corridor in accommodation in Saudi Arabia
Many wanted to return home before their contracts ended but Al-Mutairi managers would not purchase the flight tickets they were legally obliged to provide, and told workers they would have to pay a ‘fine’ of between US$1,330 and $1,600 for exit papers.
As a result, the workers were stranded in appalling conditions at the mercy of the Amazon contractors.
A few contemplated suicide. Dev said: “I tried to jump from the wall, I tried to kill myself. I told my mum and she said ‘don’t, we will get a loan’. Already it is eight months since she took a loan and the interest is piling up.”
Amazon’s failures
The vulnerability of migrant workers in Saudi Arabia was well documented before Amazon began operating there in 2020, and was identified in an Amazon risk assessment conducted in 2021, meaning the company knew about the high-risk of labour abuses in the country.
Workers began raising complaints directly with Amazon managers in Saudi Arabia in 2021, including by writing on dedicated white boards in the warehouses, or verbally at daily meetings, yet these were often ignored and the abuses continued into 2023.
One worker, Kiran said: “Amazon knows each and every problem we have with the supply company. Amazon asks workers about the problems and issues they face during daily meetings.”
Amazon knows each and every problem we have with the supply company.
Kiran, a worker.
Some workers who complained to Amazon were subject to reprisals by the contractors. One said salaries were deducted after complaints to Amazon about their living conditions. Another who complained to Amazon about the water quality in the accommodation said he was taken to a supply company office and pushed and slapped by an Al-Mutairi supervisor.
When he subsequently informed an Amazon manager about the assault, he said he was told “it’s not our business”.
The report finds that Amazon has contributed to abuses by failing to adhere to its own stated policies, or the UN Guiding Principles on Business and Human Rights, and potentially benefitted from the services of victims of human trafficking, as defined by international law and standards.
©Johnny Milano/Bloomberg via Getty Images.
A worker fulfils orders at an Amazon centre in the US.
Reform and remedies
As well as compensating workers, the report recommends Amazon urgently investigates working practices across its facilities and supply chains, strengthens due diligence and ensures workers can speak out and be heard without fear of retaliation.
To better safeguard workers’ rights, it recommends Amazon hires more staff directly and reduces its reliance on labour supply companies, particularly when this poses a higher risk of abuse. When such companies are used, there must be much stricter controls to prevent abuse.
Amazon told Amnesty International that between March and June 2023 it conducted audits of Al-Mutairi and other contractors and found abuses consistent with our findings. Amazon said it recently hired consultants to review supply companies’ labour practices and remedy some abuses, including reimbursing the recruitment fees of those interviewed for this report, although to date none have received any money.
The proposed measures are important but come years after workers first raised complaints. More broadly, it is imperative that Amazon remediates all migrant workers who paid recruitment fees, and compensates them for the full range of abuses they suffered including those inflicted after they were ‘fired’ from the company, and those they reported facing in Amazon’s warehouses.
Steve Cockburn said: “It’s time for Amazon to finally put things right for workers who have suffered so much, and for Saudi Arabia to fundamentally reform its exploitative labour system.”
“It’s time for Amazon to finally put things right for workers who have suffered so much, and for Saudi Arabia to fundamentally reform its exploitative labour system.
Features
Rights group reports rise in abuses, hate speech against migrants in Libya
A Libyan human rights organization has raised alarm over what it describes as a sharp increase in violations against migrants, refugees, asylum seekers, and foreign workers across Libya since the beginning of June 2026.
In a statement released this week, Libya Crimes Watch (LCW) said it has documented widespread arrests, raids on migrant residences, forced evictions, and physical and verbal assaults in both eastern and western parts of the country. The group also reported a surge in hate speech and incitement to violence targeting migrant communities.
According to LCW, its field teams have monitored large-scale arrest campaigns in several cities, including Tripoli, Benghazi, Ajdabiya, and Al-Bayda. Those detained reportedly include women and children. The organization said it has also documented incidents in which migrants were forcibly removed from their homes and subjected to abuse, including individuals with existing health conditions.
LCW alleged that the operations are being carried out by security agencies and armed groups affiliated with authorities in both eastern and western Libya. The group named the Libyan Arab Armed Forces (LAAF), the Directorate for Combatting Illegal Migration (DCIM), and the General Directorate of Security Operations (GDSO), among others, as entities involved in the campaigns.
The organization further expressed concern over what it described as the involvement of civilians in some raids and assaults. It also cited widespread anti-migrant rhetoric on social media and in local media outlets, including platforms it said are aligned with authorities and official institutions. According to LCW, such messaging has contributed to increased hostility toward migrants and encouraged participation in actions targeting them.
One Sudanese migrant, identified by the pseudonym “Inas” for security reasons, recounted an alleged attack on her family. She told LCW that armed men entered their home, assaulted family members, used racist language, and forced them from the property before stealing their belongings.
“We are now on the street with nowhere to go,” she said, according to the statement. “We have a sick family member who needs care, and we have found no organization to help or protect us.”
LCW said Libyan authorities in both the east and west bear legal responsibility for protecting migrants, refugees, and asylum seekers and ensuring respect for their rights under international human rights law. The organization called for an immediate end to abuses, protection against violence and forced evictions, and a halt to deportations or forced returns that could expose individuals to persecution or other harm.
The group also urged the Office of the Libyan Attorney General to stop detaining people solely on the basis of their migration or asylum status and to investigate all reported violations. LCW called for those responsible for abuses, including individuals who ordered, participated in, or facilitated them, to be held accountable through fair and independent legal proceedings.
In addition, the organization appealed to international bodies, including the United Nations Support Mission in Libya (UNSMIL), the International Organization for Migration (IOM), and the United Nations High Commissioner for Refugees (UNHCR), to take urgent measures to protect migrants, refugees, and asylum seekers at risk in Libya.
The allegations have not been independently verified, and Libyan authorities had not publicly responded to the claims at the time of the statement’s release.
Features
Neglect deepens as DRC appears on NRC’s list of top neglected displacement for 10 years
The Democratic Republic of Congo has appeared on the Norwegian Refugee Council’s (NRC) annual list of top neglected displacement crises, for the tenth year running, and the neglect is deepening.
“This is a testament to the world’s failure to respond to crises that are not regarded as strategically important for rich countries,” said NRC’s Secretary General Jan Egeland. “Millions of people are being abandoned because we have chosen not to act, not because we cannot. The uncomfortable truth is that this neglect is a choice, and something we can choose to end.”
In 2025, just 27.4 per cent of the funding required to respond to the crisis in DR Congo was provided, the lowest rate in 10 years, leaving over 21 million people in need with no or drastically reduced assistance. A decade ago, the international community was providing 55 US dollars per person in need in DR Congo. Today that figure has collapsed to under 33 US dollars.
Countries such as Burkina Faso, Cameroon, Central African Republic, Mali and Nigeria have all featured on the list six or more times, pointing to a systemic pattern of deliberate neglect rather than isolated failure.
“Donor governments have been presented with evidence of neglect, year after year. Yet those in power still choose to prioritise military and strategic investments and underfund, deprioritise and sideline the victims of these crises. It is a failure of our humanity,” said Egeland.
The report is the tenth edition of NRC’s Neglected Displacement Crises Report, tracking how responses continue to fall short of the scale of suffering.
Sudan tops the list
The 10 most neglected crises for 2025 are Sudan, the Democratic Republic of Congo, Colombia, Yemen, Afghanistan, Honduras, Ecuador, Cameroon, Nigeria and Mozambique, spanning three continents and tens of millions of people the world continues to ignore.
The Neglected Displacement Crises Report assesses each crisis across four indicators: media coverage, funding, political attention, and scale of displacement. A lower score indicates a larger gap between the scale of human suffering and the adequacy of international response.
Sudan tops this year’s list. More than 9 million people are internally displaced, and up to 4 million have fled to neighbouring countries. Nearly 19.5 million people inside Sudan are facing hunger, yet the international response remains wholly inadequate to that scale of suffering.
“It is incomprehensible that a displacement crisis of similar proportions to the crises in Syria and Ukraine at their peak can continue to worsen almost unnoticed,” Egeland said. “Just as needs in Sudan skyrocketed last year and famine kept spreading, the funding was cut. Many displaced people receive no international support and are left to beg for assistance from other displaced people who no longer have anything more to share.”
A decade of the same pattern
Since NRC began publishing this report 10 years ago, 27 crises across four continents have appeared on the list, and the pattern is unambiguous. The African continent features the most consistently. From the Sahel region to the Horn of Africa, from the Great Lakes to West Africa, many of these are cases of prolonged or repeated displacement. Across the board, neglect coincides with access restrictions for humanitarians. With rare exceptions, the crises that were ignored a decade ago are still being ignored today. In DR Congo, the Ebola outbreak now spreading across eastern parts of the country — declared a public health emergency of international concern by WHO in May 2026 — is unfolding in communities already devastated by years of displacement and humanitarian neglect.
“Behind every statistic in eastern DR Congo are families who have endured years of violence, repeated displacement, and deep uncertainty about their future,” said Eric Batonon, NRC’s country director in the Democratic Republic of Congo. “While attention shifts from one global emergency to another, millions of Congolese continue to live without adequate protection, assistance, or hope. The fact that DR Congo remains among the world’s most neglected crises for the tenth consecutive year should serve as a wake-up call to the international community.”
What NRC is calling for
The gap between needs and available humanitarian funding is increasing as a result of brutal humanitarian funding cuts. This is affecting the neglected crises particularly hard, as these crises are already characterised by less available funding per person in need.
NRC urges donor governments to fund crises based on humanitarian need and scale of displacement, not geopolitical interest. It calls on political leaders and diplomats to engage seriously with the root causes of protracted displacement, many of which persist precisely because they are seen as having little geopolitical importance. It also calls on media organisations to report on these crises with the consistency and depth they demand as ongoing emergencies.
“The crises ignored today will demand a larger, costlier and more complex response tomorrow,” said Egeland. “The world does not lack for skills nor resources. Be it arranging football World Cups, or pioneering space exploration: our ability to organise and overcome challenges is almost without limit. We can and must finally take the decision to end the neglect that has caused such deep suffering for millions of people”.
Features
Ebola: Border closures alone risk driving movement underground and increasing transmission risks
The International Organization for Migration (IOM) has urged governments and partners to strengthen urgently cross-border coordination to contain the ongoing Bundibugyo virus disease (Ebola) outbreak, warning that border closures alone risk driving movement underground and increasing transmission risks.
Latest World Health Organization (WHO) figures show 116 suspected cases, 321 confirmed cases, 48 deaths, and six recovered cases in the Democratic Republic of the Congo (DRC). In Uganda, there have been nine confirmed cases, and one death to date.
“Viruses do not stop at borders, and neither should our response,” said Ugochi Daniels, IOM Deputy Director General for Operations. “When borders close, people often continue moving through informal routes where health screening and surveillance are limited. The most effective response is coordinated action that keeps mobility visible, safe and monitored.”
IOM warns that reactive border closures can reduce visibility of population movements, undermining health screening, surveillance, contact tracing and early detection efforts. Evidence from previous health emergencies shows that movement restrictions do not stop mobility but often redirect it towards informal and less-monitored routes.
This is the 17th Ebola outbreak recorded in the DRC and the third largest on record, highlighting both the recurring nature of the disease and the importance of sustained preparedness.
The outbreak is unfolding in one of the world’s most complex humanitarian contexts. Eastern DRC is already affected by conflict and large-scale displacement. As of March 2026, 3.6 million people have been internally displaced in the country, including nearly 922,000 displaced in Ituri Province alone, where the outbreak is centred.
The confirmation of cross-border transmission between DRC and Uganda further highlights the urgency of coordinated regional action, particularly in areas where daily cross-border movement is essential for trade, livelihoods and access to basic services.
Data from IOM’s Flow Monitoring Registry at key formal and informal crossing points—including Cyanika, Busunga, Bunagana, Mpondwe, Goli, Vurra, Busanza and Ntoroko—shows that cross-border mobility continues despite restrictions, including through informal routes, reinforcing the need for data-driven and coordinated response measures.
People living in displacement sites, border communities and conflict-affected areas face heightened vulnerability due to limited access to healthcare, clean water and other essential services, increasing the risk of undetected transmission.
IOM is supporting governments and partners in DRC, Uganda and neighbouring countries by strengthening border health operations, population mobility mapping, disease surveillance, risk communication and community engagement in high-mobility areas.
Understanding where, why and how people move remains critical to preventing further spread. Public health measures must be informed by mobility patterns and coordinated across borders to ensure effective containment while avoiding unintended consequences that push movement out of sight.
Significant funding gaps continue to constrain the scale and speed of response efforts, including preparedness activities across the region.
IOM welcomes the swift financial contribution from the United States, which is helping to strengthen frontline response efforts and save lives. Close coordination with the African Union, Africa Centres for Disease Control and Prevention, WHO and United Nations partners remains essential to containing the outbreak.
While Ebola is a preventable and containable disease, additional resources are urgently needed to sustain surveillance systems, maintain border health operations, strengthen community-based prevention efforts and expand support in displacement settings.
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